Paper-based services are critical to:
of Americans who don't have broadband Internet access.
of seniors, and millions of others, without a computer.
Americans of all ages who prefer to receive information in paper form – especially when it pertains to their finances.
Yet the federal government and states are increasingly digitizing services – and eradicating paper-based information – in order to cut costs. Federal and state policies are also allowing the private sector to force consumers into electronic disclosures and statements or charge for paper access.
Directives from the Securities and Exchange Commission, Internal Revenue Service, the Social Security Administration, the U.S. Department of Labor and other agencies are forcing electronic delivery of essential government services. In addition, Congress is considering legislation to force paperless retirement information, while states are allowing companies to charge for paper statements and are even considering legislation to ban paper receipts.
Listen to CPO Executive Director John Runyan discuss these issues and more: